What does "Pre-order" mean?
"Pre-order" means that the item isn't available immediately. By pre-ordering, you are securing your copy of this item before it becomes available, and you will be among the first to receive it once it comes into stock.

Pre-order items are not subject to standard shipping times, particularly during busy periods such as Christmas. We cannot guarantee delivery before Christmas if your order contains a pre-order item.

Although we strive to provide accurate dispatch dates, pre-order product releases may occasionally be delayed due to unforeseen manufacturer or shipping issues. We sincerely apologise for any inconvenience caused by these changes in the release schedule.

Do you ship worldwide?
Yes, to over 180 countries. When entering your address at checkout, you will see a list of countries. If your country appears, we will ship to you.

How much does postage cost?
Shipping costs are calculated after you enter your address at checkout, so you can see the cost before completing your purchase.

We are IOSS compliant. If you live within the EU, you don’t need to worry about additional VAT or duty charges for orders under €150, as these are collected at checkout. Orders above this amount may still incur VAT or customs/duty charges, which are your responsibility.

If you live outside the EU, you may also be liable for Customs/Duty or Tariff charges upon arrival in your country. These fees vary by location and are non-refundable.

By purchasing from us, you accept that such charges may apply.

How long will it take for me to receive my order?
Delivery times depend on your location. We currently ship items from the UK. Estimated delivery times from dispatch are:

• UK: 1 business day

• USA: 4-7 business days

• Europe: 4-10 business days

• Australia, Canada, New Zealand: 4-7 business days

• Rest of World: 5-14 business days

(Business days do not include weekends or public holidays.)

Please allow 1-3 business days for order processing. During busy periods (e.g., Christmas), processing may take up to 10 business days.

Once your order has shipped, you will receive a shipment confirmation. If you selected a tracked shipping method, your tracking number will be included in that email.

Why have I not received any email updates?
This may happen if your email address was entered incorrectly during checkout. To receive updates, please contact us so we can update your email.

Can I change my delivery address after placing an order?
If you contact us within a few hours of ordering, we may be able to update your address.

If the order has already been processed or dispatched, we cannot change the address. Please double-check your details when placing your order.

My delivery is taking longer than expected.
Orders are shipped shortly after placement. If your order has not arrived within the expected delivery window, delays may be due to an incorrect address, extended Customs checks, or other shipping issues.